Applies to: Intego ONE for Mac · Firewall
If the firewall blocks an app you trust from accessing the internet, check the app’s firewall rule.
❶ Check and update the application's Firewall rule
- Open Intego ONE and go to Firewall > Network Rules (Traffic Control Settings).
- Search for the blocked apps:
- If the app has a Block rule: Select the three dots (…) next to the rule, then change it to Allow.
- If the app isn’t listed: Select (+) icon, find the app in your Applications folder, and add it with an Allow rule. Choose the traffic direction you want to allow.
- If you recently updated the app, delete its old rule and add it again. An update can change the app’s code signature, so the firewall may no longer recognize it.
- Save your changes and check whether the application can now connect.
See Create a new Firewall Rule for complete instructions on adding a rule.
Still not resolved?
If the application is still blocked after updating its rule, submit a request and include:
- The name of the blocked app
- Whether it was listed in the Firewall's application list, and what rule it had (Block, Allow, Ask)
- Whether this started after a recent update to the app or to macOS
- The exact error message, if any
- A screenshot of the app's current Firewall rule, if possible