Applies to: Intego ONE for Mac
If Intego ONE doesn't launch, bounces in the Dock and disappears, crashes on startup, or becomes unresponsive, these steps clear the most common causes in order.
❶ Quit and Reopen
- Standard quit: Click Intego ONE in the menu bar and select Quit Intego ONE. Wait 30 seconds, then reopen the app.
- If unresponsive, force quit: Press Cmd+Option+Esc, select Intego ONE, and click Force Quit. Wait 30 seconds, then reopen the app.
| Tip — If Force Quit doesn't work, you can also open Activity Monitor (Applications > Utilities), search "Intego," select all Intego processes, and click the Stop (X) button. |
➋ Shut Down and Restart your Mac
- Go to the Apple menu > Shut Down, wait 30 seconds, then turn your Mac back on.
- Relaunch Intego ONE.
➌ Uninstall and Reinstall the app
- Go to Help > Uninstall to fully remove the application.
- Sign in to My Account, go to Overview, and click Download for a fresh copy.
- Install and try opening Intego ONE again.
Still not resolved?
If the app still won't open after trying the steps above, Generate a debug log report and submit a request and include:
- What exactly happens when you try to open the app (icon bounces and disappears, spinning wheel, crash with an error, etc.)
- Whether the app ever opens, even briefly, before closing
- When this started — after a macOS update, an Intego update, or with no clear trigger
- Any other security or antivirus software installed on your Mac