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Scheduled Scans Not Running

Applies to: Intego ONE for Mac · Antivirus

If a scheduled scan doesn’t run, check the schedule and create it again. Try each step in order.

❶ Check the scan schedule

  1. Open Intego ONE and go to Antivirus > Scheduled Scans. Review the schedule and confirm the day(s), time, and scan type are set correctly.
  2. If everything looks correct, delete the schedule and create it again.
  3. Make sure Intego ONE can open when you log in. Go to System Settings > General > Login Items and check that Intego ONE is allowed.
  4. Keep your Mac awake at the next scheduled time, then check the scan history to see whether the scan ran.
Tip — If the scan is scheduled for a time when your Mac is usually asleep, turn on Wake for network access under System Settings > Battery > Options. On older macOS versions, you’ll find this setting under Energy Saver.

➋ Update Intego ONE

  1. Go to Settings > General and select Check for updates manually.
  2. If an update is available, install it.
  3. Wait for the next scheduled scan, then check the scan history to see whether it ran.

➌ Force quit and restart

  1. Select Intego ONE > Quit Intego ONE from the menu bar.
  2. If the app doesn’t respond, press Command + Option + Esc, select Intego ONE, then select Force Quit.
  3. Select Apple menu > Restart.
  4. After your Mac restarts, open Intego ONE again.
  5. Wait until the next scheduled scan time, then check your scan history to confirm that the scan ran.

➍ Uninstall and reinstall Intego ONE

  1. Open Intego ONE and select Help > Uninstall.
  2. Follow the instructions to remove the app.
  3. Sign in to My Account, open Overview, and select Download.
  4. Install Intego ONE and set up your scheduled scan again.
  5. Check the scan history after the next scheduled time to confirm that it ran.

Still not resolved?

If scheduled scans still aren't running after trying the steps above, Generate a debug log report and submit a request and include:

  • The scheduled days and times
  • Whether your Mac was turned on and awake
  • Whether scheduled scans worked before
  • A screenshot of your Scheduled Scans settings, if possible
Have more questions? Submit a request