If you’ve paid but the app says your subscription is inactive or isn’t recognized, it may not have refreshed your latest account details. Follow these steps to update them.
❶ Confirm your subscription is active
Sign in to My Account with the same email address you used to buy Intego ONE. Confirm the status shows Active and that you're signed in with the same email you used to purchase.
Sign in to your My Account and review your subscription status.
- Select Your Plan in the left side menu.
- Within the block “Plan History” confirms the status of your subscription shows Active.
| Important — If your subscription has expired, renew it before continuing. The app can't activate an expired plan. |
➋ Synchronize Account/ Sign out and back in
Once you’ve confirmed that your subscription is active, return to Intego ONE and refresh your account details:
- Manual Account Synchronization
- In your taskbar at the top left, select "Intego ONE".
- Choose the "Synchronize Account" command.
- Forced Subscription Re-sync
- If the application still reports an unrecognized or inactive subscription, locate and click the profile icon in the dashboard's top-right corner.
- Trigger a full re-sync by sign out, then sign back in to your account.
➌ Reinstall the app
If your subscription is still not recognized, perform a clean reinstall by uninstall Intego ONE and then setting up the latest version before signing back into your account,
Still need help?Generate a debug log report and submit a request with your order number so we can check your account. |