Your subscription covers one, three, or five Macs, depending on what you chose when you bought it. The No seats available message means every device slot is already in use, often by an old or replaced Mac. Remove a Mac you no longer use to free a slot.
❶ Check the Macs on your account
Sign in to My Account and review the Macs linked to your subscription.
- Open Devices & Users.
- In Access Overview, check which Macs are using your device slots.
➋ Remove a device you no longer use
Remove an old or unused Mac to free its slot:
- Find the Mac in the Assigned Device column.
- In the Manage column, select Remove.
- Check the details, then select Yes, Remove Device.
If you can't remove the device yourself, contact support and we’ll do it for you.
➌ Sign out and back in
If the No Seats available message still appears on the Mac you’re using, open Intego ONE and select the profile icon in the upper-right corner. Sign out, then sign back in so the app can see the newly available slot.
When configuring a new macOS device, continue by completing the software installation (if necessary) and then signing into your account within the app.
| Tip — If you still have the old Mac, sign out of Intego ONE before removing it from My Account. |
❹ Reinstall if the error persists
If you are still seeing the No seats available message after performing the above steps, perform a clean reinstall by uninstalling the software and then setting up the latest version before signing back into your account.
Still need help?If you still see the error, generate a debug log report and submit a request. |