While connected to the VPN for your Internet needs, you may experience noticeable delays due to various factors that affect your overall network speed:
- Slow base internet connection speed
- How your device is connected to the internet
- Devices connected via Ethernet are generally faster than those connected via WiFi.
- Poor connectivity between the VPN and your ISP
- The distance between your real location and the VPN location
- The processing power of your device
General troubleshooting steps
The steps below may help resolve slow internet issues when connected to the Intego VPN app:
Note: Proceed to the next step only if the previous one does not resolve the problem.
Use the latest version of Intego ONE
Ensure that you are using the latest version of the Intego ONE app.
Option A: Check for Updates Manually
- Click the application icon in the taskbar.
- Select "Open" to view the application Dashboard.
- Go to "Setting."
- In General Settings, click “Check for updates manually.”
Option B: Uninstall and Reinstall
- Click the application icon in the taskbar.
- Select "Open" to view the application Dashboard.
- Navigate to your Mac's taskbar and choose "Help."
- Select "Uninstall" from the drop-down menu.
- Confirm the removal of all associated files and data by clicking "Uninstall" in the pop-up window.
- Enter your Mac Admin password to authorize the application's removal
- Re-enter your Mac Admin password when prompted to remove system extensions (like Full Disk Access and Network permissions).
- Reinstall the application using the provided Installer Link.
Connect to a different VPN server location
- On the VPN app, VPN Locations > select the expand (>) icon.
- Select the server location geographically closest to you.
- Click Connect.
Change protocol
Cycle through all the available protocols on the app to check which protocol makes the content accessible.
- Ensure you are disconnected from the VPN (stop any attempt to connect).
- On the VPN app, go to VPN Protocol and select a different protocol:
- Automatic
- Lightway - UDP
- Lightway - TCP
Intego Privacy Protection Support
Knowledge Base and Support
If you still have questions about using your Intego Privacy Protection software and cannot find the answer in this User Guide, please check our Knowledge Base for answers to the most common questions:
You can also contact our Support Team directly for assistance by completing a support ticket online here: