A log report helps our support team diagnose issues that can't be reproduced easily. Here's how to generate and send one from the app.
❶ Open the log report tool
- Open Intego ONE.
- Click Help in your Mac's menu bar.
- From the drop-down menu, choose Generate Log Report.
➋ Complete the pop-up window
- Email Address — automatically filled in using the email linked to your account.
- Consent — check the box: "I agree to collect and send information about my Mac to Intego for troubleshooting purposes."
- Additional Info — use the text field to add any extra detail about your issue for the support team.
- Support Ticket — check "I have a support ticket number" and enter your 6-digit support ticket number.
- Click Send Report.
| Security note: In accordance with our security policy, no personal information will be used or shared, and logs are automatically deleted after 60 days. |
| Tip — Report generation may take several minutes. You can cancel at any time by clicking Stop |
➌ After the report is sent
Once successfully generated, you'll receive a notification confirming our support team has received your report. Note the 8-character reference number provided, and reply to your support ticket with this number to confirm your log has been generated.
If the report fails to send:
- Click Save Report on My Mac to save the log file directly to your computer.
- Manually attach the saved file to your existing support ticket.
- Click Close.