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How Do I Manage or Remove Devices from my Account?

This guide outlines how to manage your devices and account seats within your Intego Account.

Accessing Your Account

  1. Navigate to the Intego website.
  2. Click Sign In, log in with your registered email and password, and click Continue.
  1. Once in your Intego My Account Overview, select Devices & Users from the left-hand menu.
Note —  If you haven't yet set up your Intego Account, see How Do I Login to My Intego My Account? first.

Reviewing Your Devices and Seats

The Devices & Users page lets you review and manage all devices linked to your account.

In the Access Overview section, you'll see:

  • A list of all Active/Assigned devices
  • The Assigned User for each device
  • The date and time each device was last active

The total number of Active Devices is also shown here, and on your main Overview page.

For Intego X9 customers: Your devices page may also display the serial number associated with each license, along with your current and past subscriptions.

Access Overview Details

For each linked device, you'll see:

  • Assigned Device — the name of the linked device
  • Assigned User — the email address assigned to that device
  • Last Active — the date the application was activated on that device

Removing a Linked Device

  1. Locate the Remove column next to the device you want to remove.
  2. Click Remove.
  1. A confirmation pop-up will appear. After confirming you've selected the correct device, click Yes, Remove Device.

Using a Seat on a Different Device, or Sharing a Seat

If you want to move your seat to a different device, or share it with someone else, do the following on the new device:

  1. Log in to your Intego My Account page.
  2. On the Overview page, download the installer file.
  3. Open the installer to begin installation.

Purchasing More Seats

To expand your subscription:

  1. Click Upgrade plan on the Devices & Users page (or select Upgrade directly from the Your Plan page).
  1. Choose a higher plan, or increase your number of covered devices using the dropdown — available options (1, 3, or 5 devices) depend on your current subscription.
  1. Select your desired protection period, then click Upgrade to [Plan Name].

Still Having Trouble?

If you're unable to view or manage your devices as described, submit a request and include:

  • Whether you're an Intego ONE or Intego X9 customer
  • Whether the Devices & Users (or Devices) page loads at all
  • Whether you're trying to add, remove, or move a device
Have more questions? Submit a request