Just made a purchase and haven't seen anything land in your inbox yet? Don't worry — this is usually one of a few common, easy-to-fix causes. Here's what to check before reaching out to us.
What You Should Receive
After completing a purchase, you should receive one or more emails from noreply@intego.com, typically within a few minutes of checkout:
- "Verify Email Address" — if you didn't finish setting up your account on the post-purchase "Thank You" page, this email lets you confirm your email and set your password.
- "Your receipt from Intego #####-####" — your payment confirmation, with your Invoice and Receipt attached as PDFs, along with your subscription's auto-renewal terms.
- "Thank you for your order! Your Intego protection starts now" — sent instead of the verification email if you purchased using an email address already linked to an existing account (for example, an additional license, or a new order after a refund).
Troubleshooting Steps
1. Check your spam or junk folder — via your web browser, not your Mail app.
Email filtering can sometimes catch these messages before they reach your inbox. It's important to check this through your provider's website rather than an app like Apple Mail, since some filtering happens at the server level and won't show up the same way in every app. For example, if your email address ends in @gmail.com, log in at gmail.com directly and check your spam folder there, rather than checking spam within Apple Mail.
2. Give it a little time.
Some orders take extra time to verify the payment method — this can take up to an hour after purchase. Thanks for your patience if this is the case.
3. Double check the email address you used at checkout.
A small typo in the email field during purchase is one of the most common reasons an order confirmation doesn't arrive — since it may have been sent to an address that doesn't exist or isn't yours.
Still Don't See It?
If you've checked all of the above and still don't see your order information, reach out to our support team and we'll resend your order details. Include the following to help us locate your order quickly:
- The email address you used at checkout
- The approximate date and time of your purchase
- The last 4 digits of the card used, if available